Shipping, Returns, T&C & Privacy

The Legal Stuff

Eye Love Lashes We mean business eyelash terms and conditions

Monday, January 1, 2018

Shipping & Payment Info

How will my order be delivered?

Eye Love Lashes are proud to have contracted some of the best International Couriers – Interlink Express, DPD, Hermes, FedEx, UPS and Royal Mail.

We offer a Standard Shipping option which is operated by the courier Hermes or Royal Mail. The service is 48-72 hours with Saturday deliveries, making it convenient to order at all times throughout the week. Delivery costs are from £2.99 or free of charge if you order Eye Love Lashes goods with a subtotal value over £35 depending on weight. If you miss your delivery, Hermes will attempt to deliver your order again the following day. If you are unable to receive your delivery after an unsuccessful 3rd attempt, the order will be returned to us at a cost. If you wish to have the order resent, shipping fees will apply.

We also have a 1st Class Signed for delivery option operated by Royal Mail. If you order by 1 pm, Monday to Thursday, you will receive your order the next day. Orders on a Friday will be delivered to you on Monday. If it is failed to be collected, it will be returned to us at a cost which will then be deducted from any refunds. If you wish to have the order resent, shipping fees will apply.

Royal Mail Special Delivery Guaranteed Next Day if you order by 2 pm Monday to Thursday. Delivery cost is £8.99

From your Order Basket, you will get a choice of delivery service with an accurate price based on the weight of your order. For urgent Saturday deliveries, there is an option at checkout to use a Royal Mail Special delivery. We do not despatch on Saturday and Sunday and the couriers do not deliver on Sunday or Bank Holidays.

For orders up to 500grams in weight, the premium courier service is £4.99. All shipping charges are based on weight and location. In some cases it may work out cheaper to use Standard or Royal Mail postage, you will be given a choice at checkout.

Opening Times: Internet – 24 hours a day seven days a week 52 weeks a year Office and warehouse – Monday to Friday 9:00 to 5:00. The office is Closed on Saturday & Sunday, phones will not be answered and no dispatches made.

Please ensure that someone will be available at the delivery address specified to sign for the order during the day, as most orders have to be signed for. If your order does not arrive within 3 days after the expected time of delivery please contact Eye Love Lashes for information.


Orders are normally dispatched to you on the same working day of receipt by us. Once your order is placed, we begin the picking, packing and dispatching of your order immediately. This means that once you have clicked to place your order, you cannot cancel, make changes or add any extra items.

If you change your mind you can still cancel AFTER your order has been sent or after receiving the goods the following procedures apply:

When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 14 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally dispatched from Eye Love Lashes. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us, even if the products were sent in error.

You must contact us by phone or email to confirm which items are being returned. You will be responsible for the cost of returning the goods to us (we recommend you get Proof of Posting).

There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 7 days of receipt of the returned goods.

If an attempt to deliver goods continues to fail through no fault of our or the couriers (you are not in or have entered the wrong address etc.) and is subsequently returned to us, we will not refund for shipping and also, the cost incurred to us for the courier returning the goods will be deducted from any refunds. If the goods are to be sent out again a shipping charge will apply.

Regulations state for orders over £42 Customers have:

14 days after item received to cancel.

14 days to return after notifying desire to cancel

14 days to receive a refund after item received by the seller

30 days to notify non-receipt of delivery

An entitlement to full refund including out-going shipping cost (standard shipping only even if the customer paid extra for premium) Customer must bear the cost of returning unwanted items but we bare the cost if faulty.

These conditions do not affect your statutory rights

Eye Love Lashes, 44 Shaldon Drive, Littleover, Derby, Derbyshire, DE23 6HY. Tel: 07595 759 791

Terms & Conditions

Terms and Conditions

1. Eye Love Lashes

a) “Eye Love Lashes” is a trading name for Megan Thomas Sole Trader

b) The material on the website is copyright to Eye Love Lashes or our content and technology providers. You are welcome to view, print and download the contents of the website for personal use, but not for any commercial purposes or re-publication without our written consent.

2. Contacting Us

a) Our contact address is:

Eye Love Lashes, 44 Shaldon Drive, Littleover, Derby, Derbyshire, DE23 6HY

You may also contact us by email at [email protected] or by telephone on 07595 759 791

3. Web Site Information

a) We have tried to ensure that the information provided on the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained on the website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a) The description and specification of products on the website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing on the website or withdraw any product from sale without incurring liability. Price and availability are also subject to change without notice.

5. Ordering Products

a) You may order products from the website by submitting a completed order form through the check-out procedure.

b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

c) As soon as an order is placed via our website, we begin the process of picking, packing and dispatching. This means that once your order has been placed, we cannot cancel, make any changes or additions.

6. The Price and Payment

a) The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

b) In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by credit card or PayPal at the time we accept your order. (the payment methods we accept are listed on the website at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be incorrectly priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

e) For orders using the ‘Pay on Collection’ method of payment, we will hold your order for 7 days to give you time to come in, pay and collect. If you have not collected your order within 7 days, we will cancel the pending order and you will need to re-order should you wish.

7. Delivery of Products

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

d) In the unlikely event that you receive faulty products, please notify us within 14 days of receipt of your order. We will replace, refund or exchange any products that are deemed faulty at no cost to you. If you wish to return any products for fault-related reasons, the products must be sent back to Eye Love Lashes for testing before any replacement, refund or exchange takes place. If the products are deemed faulty, we will also refund the shipping costs to you. If you do not notify us within this time frame, we are under no obligation to replace, refund or exchange the products. It is the responsibility of the customer to check products upon receipt.

8. Cancelling Orders

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

b) If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned above. The products should be returned in an unused condition and at your own expense. We recommend the use of a Recorded Delivery Service.

c) You can no longer cancel your order once you have opened the product containers or used the products, even if the products were sent in error. However, your statutory rights concerning the quality of those products will be unaffected.

9. General

a) The products advertised on the website are intended for sale to persons dealing as consumers and also for business resale.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

10. Discounts/Promotions.

a) Codes cannot be used in conjunction with any other promotional codes. Offers run 00:01-23:59 UK time. If you have a problem with a code or making an order please email [email protected] during the promotional period (not after) so we can honour your discount the next day.

11. Professional products

a) When making an order we do not require you to send us your certification before completion. When you make an order, this constitutes that you are confirming to us that you are qualified and that Eye Love Lashes hold no liability for incorrect use due to not being professionally trained for the products in question.

b) Eye Love Lashes always recommends patching testing 24-48 hours prior to lash extension/lash lifting/lash tinting application.

Privacy Policy

What personal information do Eye Love Lashes collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, business name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do Eye Love Lashes collect information?

Eye Love Lashes collect information from you when you register on our site, place an order or enter information on our site.

How do Eye Love Lashes use your information?

Eye Love Lashes may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions.

How do Eye Love Lashes protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Our website is a secure SSL site.

Eye Love Lashes use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site's functionality.

How Eye Love Lashes Use Cookies

Eye Love Lashes use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies Eye Love Lashes Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

For more information please contact Email: [email protected]