Cancellation of Orders

Orders are typically dispatched to you on the same working day of receipt by us. Once your order is placed, we begin the picking, packing and sending of your order immediately. This means that once you have clicked to place your order, you cannot cancel, make changes or add any extra items.

 

If you change your mind you can still cancel AFTER your order has been sent or after receiving the goods the following procedures apply:

When you receive your order, as per the EU Distance Selling Directive, you have a “cooling-off period” of 14 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally dispatched from Megan Thomas Lash Academy. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us, even if the products were sent in error.

 

You must contact us by phone or email to confirm which items are being returned. You will be responsible for the cost of returning the goods to us (we recommend you get Proof of Posting). 

 

There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within seven days of receipt of the returned goods.

 

If an attempt to deliver goods continues to fail through no fault of our or the couriers (you are not in or have entered the wrong address etc.) and is subsequently returned to us, we will not refund for shipping, and also the cost incurred to us for the courier returning the goods will be deducted from any refunds. If the products are to be sent out again, a shipping charge will apply.

 

Regulations state for orders over £42 Customers have:

• 14 days after item received to cancel.
• 14 days to return after notifying desire to cancel
• 14 days to receive a refund after item received by seller
• 30 days to notify non-receipt of delivery
• An entitlement to a full refund including out-going shipping cost (standard shipping only even if Customer paid extra for premium) Customer must bear the cost of returning unwanted items, but we bare the cost if faulty.
• These conditions do not affect your statutory rights.

 

Cancelation of Courses

 

Megan Thomas Lash Academy Eyelash Training Courses or any non-physical products can be cancelled at any time. Any deposits paid (usually £50-£150) to secure a training date will not be refunded. These deposits are taken to compensate the trainer and business for loss of earnings due to cancellations. 

If you have paid for an Eyelash Training Course in Full, and you wish to cancel, a refund will be given minus the £50, course deposit. 

 

If Megan Thomas Lash Academy or any of its Training Course Providers have to cancel at not fault of the customer, then the training course will be re-scheduled with a mutually agreeable date or any payments made will be refunded in full. 

 

Re-Scheduling

If you wish to re-schedule your Eyelash Training Course, please contact us as soon as possible so we can arrange a new training date. You will not lose your Training Date Deposit as long as you give a minimum of 48 hours notice or by agreeing with Megan Thomas Lash Academy.

 

If you have any questions regarding these cancellation terms and conditions, please contact us. 

 

Megan Thomas Lash Academy, 44 Shaldon Drive, Littleover, Derby, Derbyshire, DE23 6HY. Tel: 07595 759 791