Shipping & Payment Information

How will my order be delivered?

 

Megan Thomas Lash Academy uses Royal Mail and Parcel Force for its courier services. 

 

• We offer a Standard Shipping option which is operated by the courier Royal Mail. The service is 48-72 hours with Saturday deliveries, making it convenient to order at all times throughout the week. These delivery costs are from £2.99 or free of charge if you order Megan Thomas Lash Academy goods with a subtotal value over £50 depending on weight.

 

• We also have a 1st Class Signed for delivery option operated by Royal Mail. The delivery cost is £4.99. Someone over the age of 18 will be required to sign for this delivery option. If you order by 1 pm, Monday to Thursday, you will receive your order within 24-48 hours. Orders on a Friday will be delivered to you on Monday. 

 

• Royal Mail Special Delivery Guaranteed Next Day if you order by 1 pm Monday to Thursday. The delivery cost is £8.99. Someone over the age of 18 will be required to sign for this delivery option. If you order by 1 pm, Monday to Thursday, you will receive your order within 24 hours. Orders on a Friday will be delivered to you on Monday. 

 

 

Please contact Royal Mail with the "Missed Delivery" card and reference if you miss your delivery. If you cannot receive your shipment from Royal Mail, please contact us for further instructions. If you wish to have the order resent for any reason, shipping fees will apply.

 

From your Order Basket, you will get a choice of delivery service with an accurate price based on the weight of your order. For urgent Saturday deliveries, there is an option at checkout to use a Royal Mail Special delivery. We do not despatch on Saturday and Sunday, and the couriers do not deliver on Sundays or on Bank Holidays.

 

For orders up to 500grams in weight, the premium courier service is £4.99. All shipping charges are based on weight and location. In some cases it may work out cheaper to use Standard or Royal Mail postage, you will be given a choice at checkout.

 

Opening Times

 

Internet – 24 hours a day, seven days a week, 52 weeks a year. 

Office and warehouse – Monday to Friday 9:00 to 5:00. The office is closed on Saturday & Sunday, phones will not be answered and no dispatches made.

 

Please ensure that someone will be available at the delivery address specified to sign for the order during the day, as most orders have to be signed for. If your order does not arrive within three days after the expected time of delivery, please contact us for information.

 

In-Store Collection

 

If you wish to pick your order up from us, please place your order and select "In-store Pickup." The collection location is a residential address, so please contact us to advise us when you would like to collect to ensure someone is available. 

 

Pickup location:

Megan Thomas Lash Academy, 44 Shaldon Drive, Littleover, Derby, Derbyshire, DE23 6HY, United Kingdom

Store hours:

9 am – 6 pm Mon-Fri